FAQ
Do I need good credit to qualify for a CashPass card?

No. The CashPass card is a Prepaid MasterCard® Card, not a credit card. Therefore, no credit check is done during the enrollment process.

 

Do I need to have a checking account to get a CashPass card?

No. CashPass cardholders do not need to have any banking relationship to qualify for and use the CashPass card. Unlike traditional check cards, the CashPass card is not tied to an individual cardholder's checking account.

 

Who can enroll for a CashPass card?

In compliance with the USA PATRIOT Act and other laws, you must be a U.S. resident with a valid government issued ID and a verifiable address to open a prepaid card account and order a card. Currently we do not issue cards to residents of Puerto Rico, Guam, Virgin Islands, American Samoa or other U.S. territories.

 

How long will it take to get my CashPass card?

A personalized CashPass Prepaid MasterCard Card will be sent to you regular mail. Regular mail shipments will arrive 7-10 days from the date that you submit your online enrollment.

 

Can I have multiple cards?

Yes. Additional cards may be ordered simply by calling customer service. Customer Service contact information will be included in your fulfillment package in the mail.

 

When does my CashPass card expire?

Your card will expire on the expiration date printed on your card. You will receive a new card in the mail at no charge as long as your card account is still active with a positive balance.
 

Where can I use my CashPass Prepaid MasterCard Card?

You can use your CashPass Prepaid MasterCard Card wherever Debit MasterCard cards are accepted at over 1 million ATMs worldwide.

 

How do I make a purchase with my CashPass Prepaid MasterCard Card?

When making a purchase, select "credit" and sign the receipt provided by the merchant. If you make a purchase online or over the phone, just enter your card number and expiration date.

 

Can I print and use checks against this card account?

You may log in to your card account online and have a check mailed directly to a payee based on available funds on your card account. Please see specific bill pay fees for your card product.

 

Can I use my CashPass card to gamble online?

No, online gambling is restricted.

 

My card has been suspended due to negative balance, how can I get it re-activated?

Once you have added funds to your card account you can contact customer service at 1-877-766-3551. Provide them the 3 digits on the back of your card along with the card account number and your card will then be reactivated. Generally this can be done within an hour during normal business hours.

 

How do I add cash to my CashPass card?

See “Adding Funds” section of this site or click here.

 

Can I load money from my checking account to my CashPass card?

Yes. You can load up to $500.00 per month onto the card from your checking account. Call customer service for more details.

 

How soon will my direct deposit be available?

This card account observes Federal Reserve and National Automated Clearning House Association criteria. Your direct deposit will be available on your normal payday usually before you go to work.




CashPass Prepaid MasterCard Cards are issued by MetaBank™, Member FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. CashPass Network is an authorized Member Service Provider ('MSP') of MetaBank. Card account funds are insured by the Federal Deposit Insurance Corporation (FDIC). Subject to funds availability.
Transaction fees, terms, and conditions apply. All trademarks, service marks, and registered marks are the properties of their respective owners.

© 2013 CashPass Prepaid MasterCard Card